SMS Privacy Policy
Upwelling Capital Group — SMS Privacy Policy
Effective Date: 5/20/2026
1. Overview
Upwelling Capital Group (“we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy describes how we collect, use, disclose, and safeguard your mobile phone number and related information when you opt in to receive text messages from us. This policy applies specifically to our SMS/text messaging program operated through Microsoft Teams and complies with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and 10DLC (10-Digit Long Code) carrier requirements.
2. Information We Collect
When you opt in to receive SMS communications from Upwelling Capital Group, we may collect the following information:
- Your mobile phone number
- Your name and contact information as provided on our intake forms
- Records of your consent, including the date, time, and method of opt-in
- Message interaction history (e.g., opt-out requests, HELP replies)
- Device and carrier information as provided by your wireless carrier
3. How We Use Your Information
We use your mobile phone number and related information solely for the following purposes:
- Sending general client communications
- Responding to your requests or inquiries submitted via SMS
- Processing and honoring opt-out requests
- Maintaining records of your communication preferences
- Complying with legal, regulatory, and carrier requirements
4. How We Share Your Information
Mobile opt-in data and your mobile phone number will not be shared with third parties for marketing purposes. We do not sell, rent, trade, or share your mobile phone number with unaffiliated third parties for their own marketing use.
5. Consent and Opt-In
By providing your mobile phone number and affirmatively checking the opt-in box on our contact or intake forms, you expressly consent to receive text messages from Upwelling Capital Group.
Your consent to receive SMS messages is entirely voluntary and is not required to receive services from Upwelling Capital Group.
6. Opt-Out Instructions
You may withdraw your consent and opt out of receiving text messages from Upwelling Capital Group at any time using any of the following methods:
Reply STOP — Text STOP, or UNSUBSCRIBE to any message from us
Reply HELP — Text HELP to receive contact and support information
Contact Us — Fill out the ‘Contact Us’ form on the Upwelling Website.
Upon opting out, you will receive one final confirmation message and no further SMS messages will be sent to your number. Opt-out requests will be honored within 24 hours.
To resubscribe at any time, reply START to our number or contact us directly.
7. Message Frequency and Costs
Message frequency varies based on your account activity and the nature of your relationship with Upwelling Capital Group. Message and data rates may apply. Contact your wireless carrier for details regarding your plan’s messaging rates.
8. Data Retention
We retain records of your SMS opt-in consent, opt-out requests, and communication history in accordance with applicable regulatory requirements and best practices for financial services firms.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your mobile phone number and related information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Privacy of Minors
Our SMS program is not directed to individuals under the age of 18. We do not knowingly collect mobile phone numbers or personal information from minors. You hereby agree that by opting to receive text messages from the firm, you are at least 18 years of age.
11. Changes to This Policy
We reserve the right to update or modify this SMS Privacy Policy at any time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our SMS program following notice of changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this SMS Privacy Policy, please fill out the “Contact Us” form on our website.
